Returns & Refunds
1. CANCELLATION
We accept order cancellations before the product is shipped or processed in our warehouse. If your order is successfully cancelled before dispatch, you will receive a full refund to your original payment method.
Please note that we cannot cancel the order once the package has already been shipped out from our fulfillment center. If your order has already dispatched, you may return the items upon receipt in accordance with our return guidelines below.
2. RETURNS (ELIGIBILITY & HYGIENE GUIDELINES)
We want you to be completely satisfied with your wardrobe choice. In accordance with UK consumer protection laws (including the Consumer Contracts Regulations) and international standards, we accept return requests within 14 days from the date you receive your package.
Garment Eligibility & Hygiene Guidelines
To protect the quality of our apparel and ensure strict hygiene standards for all customers, returned items must meet the following criteria to be eligible for a refund:
Unworn & Unwashed: Garments must be in their original condition—unworn, unwashed, unaltered, and free of any odors (including tobacco, sweat, laundry detergents, or heavy perfume).
Tags Attached: All original brand tags, fabric care labels, size labels, and protective hygiene liners (if applicable, such as for swimwear or bodysuits) must remain securely attached in their original positions.
Pristine Condition: Items must be completely free of any stains, makeup marks, deodorant residue, or pet hair, and must be returned in their original packaging bags.
Proof of Purchase: We require your official order number and the email address used during checkout to process your return.
IMPORTANT NOTE: Please do not send your purchase back to the registered corporate address or manufacturer address printed on the shipping label without prior approval from our customer support team. We will provide you with our dedicated warehouse return logistics address once your request is approved.
Return Shipping Fees
Customers will only be charged once at most for shipping costs (this includes original shipping or return logistics costs).
No restocking fee will be charged to consumers for the return of a product.
3. REFUNDS
Once your returned garments are received at our fulfillment center and thoroughly inspected by our quality control team to ensure they meet our hygiene, fabric, and tag standards, we will send you an email notifying you of receipt. We will also notify you of the approval or rejection of your refund based on the item’s condition.
If your return is approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days (depending on your financial institution’s processing times).
4. LATE OR MISSING REFUNDS
If you haven’t received your refund yet, please follow these steps:
Check your bank account once more to ensure the credit hasn’t cleared.
Contact your credit card company. It may take some time before your refund is officially posted to your statement.
Contact your bank. There is often an internal processing time before a refund is officially visible in your account.
If you have completed all of these steps and still have not received your refund, please reach out to our support team immediately at [email protected].
5. DAMAGED OR DEFECTIVE ITEMS (QUALITY GUARANTEE)
We implement strict quality control and inspect every garment individually before dispatch. However, in accordance with the UK Consumer Rights Act 2015, if you receive an item that is defective, damaged in transit, or incorrect (e.g., severe tearing, broken zippers, major stitching issues, or fabric defects), please contact us within 48 hours of delivery at [email protected] with your order number and clear photos of the defect.
Upon verification, we will immediately arrange a complimentary replacement or issue a full refund at no extra cost to you.
6. CONTACT INFORMATION
For all return inquiries, size exchange requests, and to obtain our official warehouse return address, please contact us at:
Company Name: KK Ecom & Co Ltd
Email: [email protected]
Mailing/Registered Address: KK Ecom & Co Ltd, 14 Wells View Drive, London, England, BR2 9U